In order to maintain membership in the National Association of REALTORS® Real Estate Agents and Brokers are required to take 4 hours of training on the Code of Ethics and Standards of Practice every 4 years. This past Thursday I took my 4 hour class for 2013-2017 period. Incorporated into this training are the Pathways to Professionalism which outline what is expected of us in our dealings with the public, other Realtors and your property. These are the rules so to speak of what we should and shouldn’t do. Most of this would seem to be obvious and is to most agents but it just isn’t obvious to all and having it spelled out for all of us is a good thing.
This is slightly edited…
I. Respect for the Public
- Follow the “Golden Rule”: Do unto other as you would have them do unto you.
- Respond promptly to inquiries and requests for information.
- Schedule appointments and showings as far in advance as possible.
- Call if you are delayed or must cancel an appointment or showing.
- If a prospective buyer decides not to view an occupied home, promptly explain the situation to the listing broker or the occupant.
- Communicate with all parties in a timely fashion.
- When entering a property ensure that unexpected situations, such as pets, are handled appropriately.
- When showing an occupied home, always ring the doorbell or knock—and announce yourself loudly before entering. Knock and announce yourself loudly before entering any closed room.
- Encourage the clients of other brokers to direct questions to their agent or representative..
- Show courtesy and respect to everyone.
- Be aware of—and meet—all deadlines.
- Promise only what you can deliver—and keep your promises.
- Identify your REALTOR® and your professional status in contacts with the public.
- Do not tell people what you think—tell them what you know.
II. Respect for Property
- Be responsible for everyone you allow to enter listed property.
- Never allow buyers to enter listed property unaccompanied.
- When showing property, keep all members of the group together.
- Never allow unaccompanied access to property without permission.
- Enter property only with permission even if you have a lockbox key or combination.
- When the occupant is absent, leave the property as you found it (lights, heating, cooling, drapes, etc.) If you think something is amiss (e.g. vandalism), contact the listing broker immediately.
- Be considerate of the seller’s property. Do not allow anyone to eat, drink, smoke, dispose of trash, use bathing or sleeping facilities, or bring pets. Leave the house as you found it unless instructed otherwise.
- Use sidewalks; if weather is bad, take off shoes and boots inside property.
Questions please complete my CONTACT FORM or call me at 504-908-2268